Job Title: Team Leader
Roles and Responsibilities
- Achieve Collection Targets: Driving the team to meet and exceed monthly, quarterly, and annual collection targets (often high-volume B2B/Corporate accounts).
- Performance Monitoring: Analyzing daily reports on collection progress, such as collection efficiency, promises kept, and roll rates.
- Reporting: Preparing and sharing daily/weekly/monthly MIS reports with senior management to capture performance trends, bottlenecks, and improvement areas.
- Reconciliation: Ensuring reconciliation of customer accounts (SOA reconciliation).
- Mentorship: Leading, mentoring, and training a team of 10–15 collections professionals.
- Relationship Management: Maintaining strong, positive relationships with customers to ensure smooth, ongoing payment behavior.
Required Skills & Qualifications
- Experience: 3–7 years of experience in B2B collections or corporate credit management, preferably in the telecom or B2B services sector.
- Technical Knowledge: Proficiency in Microsoft Excel (Advance)
- Education: Bachelor’s degree. (Any)
- Skills: Strong negotiation, analytical, and leadership skills.