Job Title: Collection Manager
Roles and responsibilities
- Collection Efficiency & AR Management: Drive collections for B2B accounts, reduce overall bad debt, and minimize overdue payments.
- Agency Management: Oversee and review collection agencies, field teams, and channel partners to ensure high productivity and performance.
- Billing Dispute Resolution: Manage SOA reconciliations, resolve billing complaints/disputes, and handle debit/credit notes promptly.
- Relationship Management: Manage high-value client relationships, providing a superior service experience to aid retention.
- Reporting & Analytics: Generate daily/weekly/monthly reports (MIS) on collection performance, analyzing trends in DSO and aging accounts.
Required Skills & Qualifications
- Experience: 1–3 years of experience in B2B collections or corporate credit management, preferably in the telecom or B2B services sector.
- Technical Knowledge: Proficiency in Microsoft Excel (Advance) and Outlook
- Education: Bachelor’s degree. (Any)
- Skills: Communication, Strong negotiation and ability to work individually.